Legal

Refund Policy

Last Updated: March 25, 2026 | Keshavamdigital.site

At Keshavam Digital, we are committed to delivering exceptional quality in every project. We understand that circumstances can change, and this policy outlines our approach to refunds in a fair and transparent manner.

📌 Important: We encourage all clients to communicate any concerns early. We prefer to resolve issues through revisions and open communication before considering refunds.

1. Deposits & Initial Payments

All projects require a deposit before work begins. This deposit covers initial consultation, research, planning, and early design/development work. Deposits are non-refundable once work has commenced, as this time and effort cannot be recovered.

2. Eligible Refunds

A refund may be considered in the following situations:

We are unable to deliver the agreed service due to circumstances on our end
Work has not yet commenced after payment (within 5 business days of payment)
A duplicate payment has been made in error
Both parties mutually agree to cancel the project before work begins

3. Non-Refundable Situations

Work has already been delivered, partially or fully
Client changes their mind after work has commenced
Delays caused by client (e.g., late content submission, lack of communication)
Dissatisfaction with results after multiple revision rounds as per agreed scope
Third-party tool costs (hosting, ad spend, subscriptions) already incurred

4. Revision Policy

We offer a defined number of revisions per project as outlined in your proposal. We work closely with clients throughout the project to ensure satisfaction. If you are not happy with initial deliverables, please reach out immediately — we will work to make it right.

5. Refund Process

To request a refund, please contact us at hello@Keshavamdigital.site with your project details and reason for the request. Approved refunds will be processed within 7–10 business days to the original payment method.

6. Recurring Service Cancellations

For monthly retainer services (e.g., SEO, social media management), you may cancel with 15 days' written notice before the next billing cycle. No refunds will be issued for the current active month of service.

7. Contact Us

For any refund-related questions or disputes, please reach out to us directly — we are always happy to discuss:
📧 hello@Keshavamdigital.site | 📞 +91 90644 67245
💬 Chat on WhatsApp